Frequenty Asked Questions

We close the bar at 11.00pm (10pm on Sunday) to all our guests with last orders called 20 minutes before.

We don’t have a published corporate rate but would be pleased to speak with you to understand your requirements. Please call us on  01243 373363 and let’s see how we can assist you.

Cancellation policies vary depending on the rate plan you have booked. Details of the cancellation policy can be found on your booking confirmation.

Absolutely, we welcome well behaved dogs in the bar and they are welcome to stayover in a number of our bedrooms. We can accommodate up to two well behaved dogs in our dog-friendly rooms and provide a bed, food and water bowl and a treat.

Heartwood Inns are part of Heartwood Collection, an award winning collection of cosy pubs and atmospheric brasseries at the heart of their local communities serving great fresh, seasonal food. Heartwood Collection has a dynamic and entrepreneurial past. We’ve been welcoming guests for over 25 years. Bustling kitchens, restaurants humming with life, bars full of chatter, all brought to life by our people and guests. It is a business which has been lovingly grown over many years into the vibrant and expanding collection of premium Heartwood Inns and Brasserie Blancs. Our strength is in our enduring community of like-minded individuals; warm and genuine to our core. Unforgettable moments are rooted in our commitment to seasonality, the curiosity of our people and the pleasure of our guests.

We can accommodate small groups of diners in the dining room but do not have a private dining area and do not cater for wedding parties or private Christmas parties.

Heartwood Inns have been cashless for a number of years, but we accept card payments.

Our car park can accommodate some 50 cars. These are taken on a first come, first served basis and reservations are not possible.

Our opening hours can be found by clicking here

Whilst lots of hotels offer this option, as a pub with rooms, we ask our guests to settle their food and drink bill on the day, in the dining room. This helps to make checking out of your room really quick and easy as there are no charges to settle and you can be certain that all your charges incurred are accurate.

We would be delighted to talk with you about a group booking for accommodation. Terms and conditions vary subject to the size of the group and as you’d expect, bookings are subject to availability. Please call us on 01243 373363 and let’s see how we can assist you.

We ask guests to vacate their room by 11.00am on the day of departure, so we can prepare them for the days arrivals. Late check out can be extended to midday at a charge of £25 per stay.

We will guarantee your room to be ready for arrival from 3.00pm, but if we can accommodate you earlier, we will, subject to availability. If you have booked directly, why not find out if your complimentary upgrade is available? Please note that this subject to availability so cannot be guaranteed.

Absolutely not. Come one, come all. The award winning Heartwood Inns are renowned for being great local pubs serving up delicious food with the warmest of welcomes. Drop in for a drink or book a table for lunch or dinner here

Yes please. Heartwood Inns Sunday Roasts are legendary! Unlimited Yorkshires, roast potatoes and gravy. You can book table by clicking here